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Treliant, LLC Launches Staffing Subsidiary to Meet Surging Demand in Mortgage Industry

Treliant

Treliant, LLC has created a new subsidiary— Treliant Mortgage Services, LLC (TMS) —to provide staff augmentation for clients facing unprecedented business activity in mortgage origination, servicing, loss mitigation, and other areas. “TMS builds on Treliant’s industry-leading track record in providing trusted, strategic advice and specialized business solutions in financial services,” said Senior Managing Director Grace Brasington. “Lenders have been hard-pressed to manage staffing requirements in recent times, as demand surged for mortgage origination resources. A lesson learned by savvy originators is that the flexibility to scale staff up and down as needed is key, no matter what direction interest rates are headed.” An upswell of mergers, acquisitions, and regulatory activity is also challenging originators and servicers. “A flexible staffing model makes sense in all areas of mortgage operations,” said Treliant Senior Director Deborah Grissom, “and TMS manages a pipeline of exceptional professionals with deep mortgage industry experience who can step in to competently fill clients’ gaps.” TMS was established to provide frontline mortgage underwriters, processors, and closers to banks and independent mortgage companies in a staff augmentation capacity. Staff augmentation throughout the mortgage life cycle will be an important focus going forward, including pre- and post-close quality control, compliance, file review in anticipation of regulatory exams, default servicing, and servicing portfolio retention. TMS actively recruits and manages professionals with recent experience in the following roles: residential processor, frontline underwriter, and closer; commercial real estate (CRE) underwriter; commercial and industrial (C&I) loan underwriter; post-close quality control specialist; commercial and residential flood specialist; and loss mitigation specialist. The firm’s Safe Act licensing footprint now covers nearly half of U.S. states and is continually expanding. Treliant is a multi-industry consulting firm that serves organizations around the globe. Our firm serves financial institutions, consumer-oriented businesses, other corporations, and law firms. As a firm of leading professionals from industry and government, we assist our clients in navigating regulatory requirements and on best practices, while meeting strategic and operational objectives. We partner with clients as trusted advisors and via managed services including through secondments, interim resources, and other outsourcing strategies. Our advisory and assurance services and specialized, high-quality business solutions strengthen our clients’ corporate and regulatory compliance programs, risk management, and business performance. We also provide comprehensive support for corporate and regulatory investigations, litigation, and as government agency monitors and independent consultants. We serve companies from Main Street to Wall Street and across the globe. Contact Details Melissa Pazornik +1 202-249-7932 mpazornik@treliant.com Company Website https://www.treliant.com

January 27, 2022 01:40 PM Eastern Standard Time

imiconnect Can Deliver 330% Return on Investment for Global Organizations

imimobile

imi mobile, the global cloud communications software and solutions provider (part of Webex), has today announced the results of its Total Economic Impact (TEI) Study. The commissioned study, conducted by Forrester Consulting on behalf of imi mobile, evaluates the return on investment (ROI) that enterprises can achieve through the implementation of imi connect, an Enterprise CPaaS solution. The Forrester TEI study has calculated return on investment at 330% with cost and benefits savings of at least $1.2M for enterprises using imi connect as their single, centralized platform to manage customer interactions. For the study, Forrester conducted interviews with two organizations that invested in imi connect as a key part of their IT infrastructure, which formed the basis of its Total Economic Impact™ framework. This framework was then used to identify the cost, benefit, flexibility, and risk factors that affect the investment decision in order to evaluate the overall impact that the imi connect platform can have on an organization. In addition, the study highlighted three business critical advantages that imi connect afforded the organizations interviewed including: Time to create and manage customer communication journeys reduced from days to minutes: Previous communication management platforms required one week’s time to compose and manage customer journeys. The scale and low-code tools that imi connect provides reduced this effort to a couple of hours of FTE time, resulting in more than 50% increase in productivity efficiency. Scalable SMS and mobile communications improved onboarding processes: With imi connect, customers interviewed were able to automate the onboarding process and know your customer (KYC) information flows through SMS communications. The platform improved onboarding processes for 3.5m new customers per year, which in turn represented a $1.2 million saving in both productivity and costs. Improved self-service capabilities increased efficiencies in customer support functions: SMS and WhatsApp capabilities provided end customers with easy and pervasive access to fulfil simple services in a self-service manner, and choice of communication channel dependent on the service request - reducing customer inquiries to the contact center. "We believe this Total Economic Impact study from Forrester not only validates the return on investment for our imi connect platform, but also shows the value of an Enterprise CPaaS approach that provides a choice of low code tools and APIs to create better customer interaction experiences” said Jay Patel, VP & GM, Webex CPaaS “Customer experience is an increasingly important area of business focus for today’s organizations, and we feel this study gives a clear framework for why Enterprise CPaaS solutions can be the right answer - how they can help organizations integrate with existing systems to quickly deploy end-to-end customer journeys across multiple channels, reducing costs and increasing operational efficiencies.” The imi connect platform is a proven enterprise-grade CPaaS that is used at scale by large global organizations for rapid application development. It helps enterprises build, deploy, and manage end-to-end customer journeys across all their customer interactions, and is the layer that sits between a business’s customer touchpoints, such as voice, messaging and video, and integration into its existing backend business systems. The low-code platform orchestrates and automates customer interactions to enable smarter, richer customer experiences, while also lowering the cost for businesses, reducing complexity, and accelerating IT roadmaps and digital transformation. For more information you can find the full study here. About imimobile imimobile, part of Webex, provides cloud communications software and services that manage business-critical customer interactions at scale. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences. Our API and low-code Communications Platform-as-a-Service (CPaaS) offering, imiconnect, enables large enterprises to automate, orchestrate and monitor their customer interactions all on one platform. This helps businesses to lower costs, reduce complexity and accelerate IT roadmaps. Our innovative platform and applications are being used at scale today by blue-chip global enterprises and leading public-sector organizations to deliver smarter customer interactions, such as AA, Best Buy, BT, Capitec Bank, Centrica, EE, IHG, Mercedes, Orange, O2, Vodafone and Walgreens. The business was acquired by Cisco Systems in February 2021 and has global offices across the UK, USA, Canada, India, and South Africa. www.imimobile.com Contact Details Kite Hill PR Michael Kocher +1 704-960-2295 michael@kitehillpr.com

January 27, 2022 01:21 PM Eastern Standard Time

BitX Funding Triumphs With Record 2021 Results

BitX Funding

Fairfield, CT., January 24, 2022— BitX Funding, one of the most prominent alternative lenders in Southern Connecticut, announced a banner year for growth in 2021. Overall, revenue went up 10%, new users increased by 70%, impressions went up 300%, and business applications came in at a rate of 1,275% more than the previous year. Out of all the loans that BitX sold, Startup loans had the highest increase. “Our economy saw solid growth in small business lending and the startup loan category lead the way due to the great resignation”, said Todd Rowe, president of BitX Funding. “We continue to grow BitX revenue with support from internal sales, record marketing results, CT Innovations mentor support, and our raving fans. Our 2022 goals are to continue to build out our lending platform, grow our lender base, obtain our own lending facility, and drive client growth. Our goals are to increase revenue by 160%, have a 133% increase in units sold, and a loan amount increase of 200% in 2022.” Rowe continues to promote his company as a marketplace for small business loans, especially with young entrepreneurs. With one click, you can get a response to your loan request within 24 hours. That makes BitX Funding a partner you can trust in 2022. BitX Funding is an omnichannel marketplace for alternative small business loans and business insurance. BitX connects their clients with the right loan and lender from SBA 7a, start-up loans, short-term loans, mid-term loans to merchant cash advances and business lines of credit. BitX is where lenders compete for your business. Our top-rated lenders focus on real-life business data and cash flow, which means you can qualify for small business loans even if your credit score isn’t perfect. We care about small business and it’s our mission to secure the right funding when you need alternative small business loans within our small business loan marketplace. Contact Details BitX Funding Todd Rowe +1 203-763-1430 info@bitxfunding.com Company Website https://www.bitxfunding.com

January 27, 2022 01:05 PM Eastern Standard Time

ClickHouse infrastructure provider ChistaDATA raises US$3m as it builds Open Source function

ChistaDATA

ChistaDATA, which aims to build the fastest and the most scalable managed ClickHouse implementations in the world, has raised USD 3 million in a pre-Series A round of funding from Sequoia Capital India. The startup plans to use the funds raised to develop a fully-open source ClickHouse server among other orchestration tools that address automation and DevOps for enterprise-grade ColumnStore solutions. It will also focus on developing ChistaDATA Cloud - a completely autonomous and self-healing cloud-native ClickHouse offering that can be provisioned and paid for by data volume and without requiring customers to think about servers and DevOps. The funds raised will also be used to strengthen the team with research, engineering, marketing, and brand hires. Data powers the modern economy and every enterprise today is making data-driven decisions, based on sophisticated business intelligence to create value for stakeholders across the ecosystem. This has led to a huge demand for cloud data warehouses (CDW) that are typically closed-source and have a high total cost of ownership (TCO). Adding to this, the ever-growing analytics bills predicated on usage-based pricing, complete vendor lock-in (given the sheer volume of critical business data stored and analyzed on these platforms), and compromised platform configurability, which is entirely dependent on the vendor’s product strategy, have emerged as pain points. Notably, the data analytics market is expected to create a value chain of USD 300 billion in the consumer facing internet economy by 2025. The current ecosystem is dominated by the cloud giants and/or closed source solutions, and customers are clamoring for an open-source solution (that preserves their optionality and freedom) that is autonomous and self-managed. Enter ChistaDATA, which is committed to building free and open source enterprise-class ClickHouse for both on-premise and cloud. The startup was founded in 2021 by serial entrepreneur Shiv Iyer who is one of the world’s foremost database experts with over 22 years of experience in open source database systems (both transaction processing systems and ColumnStores) with core expertise in performance, scalability and database reliability engineering. Shiv has worked with some of the largest internet companies like Twitter, Pinterest, Garmin, PayPal, managing approximately 100 PB (consolidated database infrastrastructure size) of data. His passion for database systems performance engineering has driven him to build an open source database systems company for planet-scale internet businesses. ChistaDATA is building the world’s first fully-autonomous ClickHouse server on cloud for data analytics ecosystem with automatic provisioning, scaling, tuning, security, fault tolerance and failover, backup, patching, and more. Interestingly, the ChistaDATA team has forked the original ClickHouse codebase developed by Yandex, a Russian search giant, and re-written it to a great extent, creating their own version called ‘ChistaDATA server for ClickHouse,’ which delivers higher and better performance benchmarks at a lower cost of operation. This implementation, which is entirely compatible with the classic ClickHouse, is ~4X faster through implementation of high performance LSM stores. The 100% open source ClickHouse distribution from ChistaDATA is owned by ChistaDATA Foundation (a not-for-profit committed to building enterprise-class open source ClickHouse and other orchestration tools) and thus, ChistaDATA’s customers will always have access to the open source ChistaDATA ClickHouse server, retaining customers on the back of superior service and ROI, and not on vendor lock-in. "Building a fully open source deep-tech ColumnStore business around ClickHouse for both on-premises and cloud platforms involves long-term commitment to community contributors and other stakeholders of the ecosystem like customers, partners, etc. This also means the core team of ChistaDATA and investors should understand the culture of this business, value creation and impact our platforms make in data-powered economies. When I decided to start ChistaDATA Corporation, my first phone call was to Anandamoy from Sequoia Capital India, he quickly helped us structure the formation of the company. The firm is also a hands-on investor committed to supporting on both, strategic and tactical needs." Shiv Iyer, Founder and Principal of ChistaDATA Inc. “When Shiv told us of his intention to create a managed service around ClickHouse, it represented the confluence of a massive technology trend with a special founder. We’re excited to work with Shiv to build what we believe is a compelling 100% OSS company to emerge from our part of the world.” Anandamoy Roychowdhary, Principal, Sequoia India Some of the world’s largest companies like Orange Telecommunications, Applied Materials, DHL, Netflix, National Geographic, BBC etc. depend on ChistaDATA ClickHouse Support and Managed Services for building optimal, scalable and highly reliable Database Infrastructure Operations for web-scale analytics platforms. As businesses start to scale more dramatically than in the past, managed services are an increasingly popular option for them. managed services provide very strong up-time SLA’s (service level agreements). These are fulfilled by the MSP’s performance and troubleshooting team. ChistaData aims to build the best and most reliable Clickhouse in the cloud with the highest up-time guarantees in 2022 so that its customers will have automatic, adaptive, and relevant diagnostic data collection for any application and automated problem detection, troubleshooting and improvement recommendations. About ChistaDATA ChistaDATA is a full-stack ClickHouse infrastructure operations consulting, support and managed Services provider with core expertise in performance, scalability and data SRE. Headquartered in the US, California, the team is also based in Canada, UK, Germany, Russia, Ukraine, Australia, Singapore and India to deliver 24/7 enterprise-class consultative support and managed services. ChistaDATA users include the largest and planetscale internet properties like PayPal, Garmin, Honda cars IoT project, Viacom, National Geographic, Nike, Morgan Stanley, American Express Travel, VISA, Netflix, PRADA, Blue Dart, Carlsberg, Sony, Unilever among others. About Sequoia Capital India Sequoia helps daring founders build legendary companies, from idea to IPO and beyond. Sequoia India operates in Southeast Asia and India where we actively partner with founders from a wide range of companies, across categories, including BYJUs, Carousell, Druva, Gojek, OYO Rooms, Tokopedia, Truecaller, Zilingo, Zomato and more. We spur founders to push the boundaries of what's possible. In partnering with Sequoia, startups benefit from 48 years of tribal knowledge and lessons learned working with companies like Airbnb, Alibaba, Apple, Dropbox, Google, LinkedIn and Stripe early on. From the beginning, non-profits have been the backbone of our LP base, which means founders' accomplishments make a meaningful difference. The majority of our profits are returned to great causes, like the Ford Foundation, Mayo Clinic and MIT. For more information on Sequoia's work in India and SE Asia, visit sequoiacap.com/india Contact Details ChistaDATA Bilal Mahmood +44 7714 007257 b.mahmood@stockwoodstrategy.com Company Website https://chistadata.com/

January 27, 2022 09:15 AM Eastern Standard Time

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SuperOps.ai Raises $14m funding round as it boosts the Managed Service Providers industry

SuperOps.ai

SuperOps.ai, a unified Professional Services Automation ( PSA ) and Remote Monitoring and Management ( RMM ) platform, announces $14 million raised in new funding, enabling the company to disrupt the stagnant Managed Service Providers (MSP) market and take on legacy vendors with its newly launched AI-powered PSA-RMM platform. In beta since May 2021, SuperOps.ai now reveals the launch of its full-service platform, having already worked with over 30 clients to build a platform that meets the needs of MSPs. The Series A fund raise was led by Addition and Tanglin Venture Partners, with participation from existing investors, Matrix Partners India and Elevation Capital, as well as angel investors, Giovanni Sanguily (CEO of Honey CRM), Sidharth Malik (CEO of CleverTap), Noel Wax and Lisa Woods (CEO and COO of Groundswell Group), and Abhi Kumar (Partner at M12 Ventures). As the MSP industry has seen little innovation over the last few decades, customers have been forced to work with clunky, outdated, and slow software. SuperOps.ai has entered the market to change the status quo, providing a unified PSA-RMM platform that is incredibly fast, powerful, intuitive and sleek – a stark contrast to the alternative – primarily on-premise software, known to be disjointed, slow and outdated. According to Arvind Parthiban, SuperOps.ai Co-founder and CEO, “The MSP space is in desperate need of innovation and modern software to replace the existing legacy solutions. Customers have been stuck with bloated and extremely outdated on-premise tools. SuperOps.ai is here to modernize the industry and provide users with smart, AI-powered, cloud-based software that is more efficient and effective. With our AI-powered PSA-RMM platform, clients can now focus on the core business and leave the old hurdles behind.” Multiple surveys and studies have shown that MSPs face several challenges, such as increasing complexity in the tech demands of clients, difficulty in finding capable talent, customer acquisition issues, and struggles of managing multiple tools and platforms. MSPs currently use PSA and RMM tools that were not built to work together and require additional tools and plugins for requirements like IT Documentation or Project Management. SuperOps.ai is a unified PSA-RMM platform, so everything is seamless. All the tools an MSP needs, including IT Documentation or Project Management, is available within the platform. Most importantly, SuperOps.ai is built entirely on the cloud, so MSPs can deploy their services through a tool built with today’s technology and capabilities. In addition, SuperOps.ai boasts a number of features, automations, workflows, and runbooks in ticketing that enable an MSP to proactively deal with their client’s IT issues and be on top of operations. SuperOps.ai has launched Intelligent Alerting to further improve MSP productivity, cutting through the noise and highlighting the alert that is most critical to ensuring happy clients. SuperOps.ai has built their platform by identifying the numerous downfalls of legacy technology. In doing so, they have revealed enormous opportunities for growth and innovation to be realized. The global managed services market is projected to grow from $243.33 billion in 2021 to $557.10 billion in 2028 at a CAGR of 12.6% in the forecast period of 2021-28. The MSP industry is estimated to have over 150,000 players—a majority of them SMB businesses employing just a handful of technicians. SuperOps.ai’s investors have also recognized this opportunity and applaud the company’s pioneering efforts in challenging the status quo. “We’re excited to support SuperOps.ai as they bring about a much-needed change in the MSP space, a field that has not yet benefited from the pace of technological innovation seen across most other industries. SuperOps.ai’s vision of bringing AI and automation to MSPs is being driven by an impressive and solutions-focused team, and we look forward to partnering with them as they lead the digital transformation of the MSP market,” said Lee Fixel of Addition. In speaking to these realities, Tarun Davda, Managing Director at Matrix India, remarked, “Arvind and Jayakumar are experts on the MSP market and over the last few months, the SuperOps.ai team has built a category redefining product with exciting customer feedback. We're delighted to be doubling down on our investment in SuperOps.ai as they transform how MSPs operate and welcome Addition and Tanglin to the partnership.” Akarsh Shrivastava, Principal at Elevation Capital, said, “PSA and RMM software form the backbone of MSP operations. Current products used by IT MSPs were created years, if not decades, back. SuperOps.ai has reimagined these products for MSPs, which not only make it extremely easy and seamless for MSPs but also equips them to handle challenges that come with tailwinds like cloud migration and remote work. We have always been fascinated by Arvind and Jay’s understanding of the space and the team they have built. Super excited to double down on our partnership.” The unwavering trends of cloud-first environments, as well as the increased demands and nuances of remote workforce realities, further demonstrate the need for modern technologies that support distributed organizations. SuperOps.ai is now capable and ready to be the innovative force that adapts the industry—improving the effectiveness and efficiency of MSPs and IT delivery service providers globally. About SuperOps.ai SuperOps.ai is a PSA-RMM platform powered by AI and intelligent automation, built for modern MSPs. The company was founded in 2020 by serial entrepreneur Arvind Parthiban and Jayakumar Karumbasalam, who have a combined experience of over 35 years in the IT industry. CEO, Arvind, created the leading marketing automation software—Zarget, which was acquired by Freshworks. Jayakumar, the CTO and CPO, has worked with Zoho, Optus, and Freshworks, where he was heading and building data platforms. Now, both have entered the MSP space to transform the industry, introducing the modern alternative - SuperOps.ai - pioneering a bright future in the market. About Matrix Partners India Matrix Partners India is an investment firm with approximately $1 billion under management. Founded in 2006, the firm invests in companies targeting the Indian consumer and enterprise market at the seed, early, and early growth stages. Matrix India has invested in several market-leading companies such as Ola (mobility), Dailyhunt (mobile local language platform), Razorpay (payments), OfBusiness (B2B Commerce, fintech), Five Star Business Finance (SME lending), Ola Electric (electric vehicles), DealShare (social commerce platform), Stanza Living (tech-enabled student housing platform), OneCard (mobile-first credit card), Country Delight (D2C dairy & fresh foods brand), GoKwik (e-commerce enablement platform), Captain Fresh (seafood marketplace), Bijnis (B2B platform for factories), MoEngage (intelligent marketing cloud platform), Mswipe (mobile POS), Zupee (leading skill-based gaming app) Rockelane (B2B SaaS startup) and Itilite (corporate travel SaaS platform) among others. Matrix India has advisory offices in Bangalore, Delhi, and Mumbai. Matrix Partners has a global network of funds investing in the US, China, and India, with approximately $5 billion under management. Further information is available at www.matrixpartners.in. To know more about our investment philosophy & ideologies, check out the #MatrixMoments podcast series. About Elevation Capital Elevation Capital is a leading venture capital firm which provides seed and early stage capital for emerging companies in India. Elevation Capital has been investing in India since 2002 and is currently investing out of its seventh pool of capital. The firm is led by Co-Managing Partners Ravi Adusumalli and Mukul Arora, along with three Managing Directors Mridul Arora, Deepak Gaur and Mayank Khanduja. The firm has invested in over 150 companies across Consumer Internet, SaaS, Fintech, D2C, Edtech, Healthtech and Web3/Crypto, and has offices in Bengaluru, Gurgaon and Salt Lake City. Contact Details SuperOps.ai Radhika P Nair pr@superops.ai Company Website https://superops.ai/

January 27, 2022 09:00 AM Eastern Standard Time

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Comcast RISE Announces Major Expansion to All Women-Owned Small Businesses in the Twin Cities

Comcast Twin Cities

Comcast recently announced a major expansion of its Comcast RISE program to now include all women-owned businesses regardless of race or ethnicity in Comcast services areas nationwide, including the Twin Cities. This expansion of the Comcast RISE program furthers its efforts to advance digital equity and help provide underrepresented small business owners with access to the digital tools they need to thrive. In its first year alone, Comcast RISE provided more than $60 million in grants, marketing and technology services to more than 6,700 small businesses owned by people of color, including Black, Indigenous, Hispanic, and Asian Americans, among others. Of the 6,700 Comcast RISE recipients to date, nearly 70% are businesses owned by women of color, which spurred Comcast to take a deeper look into the unique challenges faced by women entrepreneurs. According to a study by the National Association of Women Business Owners, 42% of businesses in the U.S. are owned by women, with more than 1,800 new businesses being started every day. That’s nearly five times the national average. However, according to the same study, women-owned businesses are growing at only half the rate of those run by men, namely because women struggle to access capital and other resources to help them succeed. Comcast RISE, a multi-year, multi-faceted initiative launched to help strengthen small businesses hard hit by COVID-19, is accepting applications now through June 17, 2022. Twin Cities small businesses owned by people of color and all women-owned small businesses are encouraged to apply for the chance to receive consulting, media, and creative production services from Effectv, the advertising sales division of Comcast Cable, or technology upgrades from Comcast Business, based on their specific needs. Since the program’s inception, Comcast announced over 200 Twin Cities small businesses as Comcast RISE recipients. This includes Revival, Stunning Beauty Supplies and The Greenery Minneapolis, all local woman-owned businesses and Comcast RISE recipients. “This opportunity is a positive aspect to my business and the community. Not only will we be able to reach more prospects, we’ll also be able to add a few employees to the team,” said Henrietta Smaller of Stunning Beauty Supplies in Burnsville, Minnesota. “It feels great to know someone believes in me and my dream.” Comcast RISE, which stands for Representation, Investment, Strength, and Empowerment, is part of Project UP, Comcast’s comprehensive initiative to advance digital equity and help provide underrepresented small business owners with access to the digital tools and funding they need to thrive. Over the next 10 years, Comcast is committing $1 billion to programs, like Comcast RISE, and partnerships to reach an estimated 50 million people with the skills, opportunities, and resources they need to succeed in an increasingly digital world. Comcast RISE, which just celebrated its one-year anniversary, will continue to be open to racially and ethnically diverse small business owners. The expanded Comcast RISE eligibility to all women-owned businesses is effective now. More information and the applications to apply for marketing and technology services are available at www.ComcastRISE.com. About Comcast Corporation Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company that connects people to moments that matter. We are principally focused on broadband, aggregation, and streaming with 57 million customer relationships across the United States and Europe. We deliver broadband, wireless, and video through our Xfinity, Comcast Business, and Sky brands; create, distribute, and stream leading entertainment, sports, and news through Universal Filmed Entertainment Group, Universal Studio Group, Sky Studios, the NBC and Telemundo broadcast networks, multiple cable networks, Peacock, NBCUniversal News Group, NBC Sports, Sky News, and Sky Sports; and provide memorable experiences at Universal Parks and Resorts in the United States and Asia. Visit www.comcastcorporation.com for more information. Contact Details Comcast Corporation Jill Hornbacher +1 651-425-1695 jill_hornbacher@comcast.com Company Website https://twincities.comcast.com/

January 27, 2022 08:00 AM Central Standard Time

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The Customer Experience Market Ecosystem is Being Transformed by a High Level of Consolidation and Investment Activity, According to Dash Research

Dash Network

The customer experience (CX) market ecosystem is a broad web of solutions and technologies aimed at smoothing out a customer’s journey from start to finish and providing a personalized and engaging experience. On the technology provider side, these solutions aim to increase loyalty and satisfaction, optimize revenue, and allow for better targeting and retention. According to a new report from Dash Research, this market landscape has been developing at a rapid pace for more than a decade, however recent shifts in industry priorities and business models are now creating a period of significant change as mergers & acquisitions, investment activity, and new business formation reshape the constellation of market participants. Dash Research’s analysis indicates that COVID-19 in particular has resulted in an abrupt, but sustained move to digital, causing a large increase in the digital customer data stream and a greater focus on housing, analyzing, and interpreting this data. In addition, customers have grown to accept and even look for increased personalization during their customer journey touchpoints, allowing this deluge of data to be leveraged by companies aiming for deeper relationships and more engagement. “The CX market itself encompasses large players, such as Oracle or Adobe, as well as smaller companies carving out a niche in areas like personalization or customer feedback,” says senior analyst Sherril Hanson. “There are pure play companies included in the ecosystem, but many companies span multiple market segments both within and outside of CX.” Hanson adds that even established market participants are in the midst of significant change. For instance, contact centers have needed to pivot their technology and workflows to account for increased omnichannel usage and remote agents. And tied to these new demands is a greater focus on employee experience (EX), as support employees and others in the labor force have needed to respond to fast-changing models. Driven by these changes and other emerging trends, Dash Research anticipates that continued consolidation, repositioning, and investment will all continue to make the CX market a rapidly evolving ecosystem for at least the next few years. Dash Research’s report, “CX Market Ecosystem”, outlines six segments in the CX ecosystem: customer data & analytics, personalization & optimization, customer insights & feedback, contact center, customer relationship management (CRM), and employee experience (EX). The report provides an overview of the market in general and includes a brief discussion of industry trends in each segment. Dash Research has included profiles on 150 companies in the CX space. There is an additional list of 100 other industry participants included in the report, as well as an Excel-based summary of key facts and figures for the companies. An Executive Summary of the report is available for free download on the firm’s website. Dash Research, the market intelligence arm of Dash Network, provides in-depth research and insights on the worldwide CX market including a comprehensive assessment of technology solutions, business issues, market drivers, and end-user dynamics across industry sectors. Dash Research’s global market coverage combines qualitative and quantitative research methodologies to provide a complete view of emerging business opportunities surrounding contact center technologies, customer data & analytics, customer data platforms, customer insights & feedback, customer relationship management, personalization & optimization, and employee experience. For more information, visit www.dashresearch.com or call +1.720.603.1700. Contact Details Dash Research Clint Wheelock +1 720-603-1700 press@dashnetwork.com Company Website http://www.dashnetwork.com

January 27, 2022 08:15 AM Eastern Standard Time

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Alcatel-Lucent Enterprise unites global partners for 2022 virtual conference

Alcatel-Lucent Enterprise

Alcatel-Lucent Enterprise, a leading provider of communications, cloud and networking solutions tailored to customers’ industries, is hosting its global partner conference between February 15-16 th 2022. Following the success of last year’s Connex21 event, which was the first of its kind to be held virtually, this year’s Connex22 conference will again take to a virtual stage, prioritising the safety of employees and partners and demonstrating Alcatel-Lucent Enterprise’s belief that the enterprise can work from anywhere and everywhere. With a purpose to maintain business continuity and inspire the Alcatel-Lucent Enterprise community for the year ahead, Connex22 will bring together Alcatel-Lucent Enterprise partners and employees from all over the world. The theme for this year’s event is ‘Go Future’ and recognises that the future is built upon experience and learning as well as ambition and goals. The event will feature CEO Jack Chen, alongside other Alcatel-Lucent Enterprise executives and business leaders. The conference will discuss the challenges faced during 2021, from the health crisis to the global components shortage. It will also showcase the company’s 2022 strategy, discussing core business objectives, the product roadmap, and growth opportunities for the business and its international partners in 2022. “Supported by learnings from the last two years, businesses now have the opportunity to take advantage of digital transformation, and thrive by embracing new technologies which boost business with more efficiency at employee and company level,” comments Rukmini Glanard, Executive Vice President Global Sales, Services and Marketing. “Some businesses are yet to adopt the necessary technologies, and we are committed to guiding them on their digital transformation journey. For those who have already started, it’s about optimising the use of technologies such as the cloud, automation, IoT, network data and Artificial Intelligence to reach their full business potential in 2022 and beyond.” Continuing its vertical focus, Connex22 will reveal Alcatel-Lucent Enterprise’s plans for further innovation across the healthcare, education, government, transportation energy and utilities markets. Solutions specialists will demonstrate new product roadmaps and present the ways in which Alcatel-Lucent Enterprise will continue to support partners in making everything connect for business growth. “Connex22 ‘Go Future’ is about continued momentum for Alcatel-Lucent Enterprise, our business partners, and of course our customers,” says Rukmini Glanard. “It’s about building on the progress we have made in digitalising business with continued co-creation and innovation. The digital landscape holds so many possibilities and we look to a future of building great relationships and solutions to facilitate even more business success in the digital age.” Following the announcement of new partnerships, Alcatel-Lucent Enterprise has an even stronger ecosystem of 3,400 business partners all over the world. This helps the company achieve an effective international reach, with a local focus, for over a million customers around the world. About Alcatel-Lucent Enterprise Alcatel-Lucent Enterprise delivers the customised technology experiences enterprises need to make everything connect. ALE provides digital-age networking, communications and cloud solutions with services tailored to ensure customers’ success, with flexible business models in the cloud, on premises, and hybrid. All solutions have built-in security and limited environmental impact. Over 100 years of innovation have made Alcatel-Lucent Enterprise a trusted advisor to more than a million customers all over the world. With headquarters in France and 3,400 business partners worldwide, Alcatel-Lucent Enterprise achieves an effective global reach with a local focus. al-enterprise.com | LinkedIn | Twitter | Facebook | Instagram Contact Details Alcatel Lucent Carine Bowen +33 1 55 66 31 09 press@al-enterprise.com Company Website http://www.al-enterprise.com/

January 27, 2022 05:30 AM Eastern Standard Time

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Say Hello to Amazon Glow: Technology That Keeps Families Connected

YourUpdateTV

Families who live or spend time far from each other have long understood how technology can help keep people connected. Over the last two years, the need to stay connected has been more important than ever. Recently, Lifestyle Expert Bethany Braun-Silva teamed with Amazon on a nationwide satellite media tour to discuss tips on connecting with family, keeping kids engaged, and how the new Amazon Glow can help. A video accompanying this announcement is available at: https://youtu.be/7Saw2MonRxg Connecting with distant family is especially important for kids – there is something so special about the smile’s kids bring to our lives, especially when they are shared with extended family and relatives. From playing games and drawing to reading and solving puzzles, the fun families and loved ones have together is so important. It is so hard to replicate these experiences when not in person together, but we try our best because we know these relationships can be so impactful. While video chatting has been a great tool over the last few years, how many times have we jumped on a call with relatives, only for our child to quickly get bored and wander off? The key to staying connected is keeping everyone engaged and visible, making virtual visits feel much more like being in person together. Amazon Glow is a new device that really makes it easy and fun for kids to spend time with remote grandparents, aunts, uncles and family friends. It’s really a new way to create bonds across generations, even when distance is a barrier. During video calls on Amazon Glow, kids read stories, play games, use physical objects and can even create art using the touch-sensitive projected virtual space. At the same time, loved ones far away can engage with the same content on their tablet or smartphone using the free Glow App. Pick from thousands of children’s books to read together, draw pictures, or play early literacy games like ABC Bubbles or classics like Chess and Checkers. Activities on Glow create engaging sensory experiences with audio, video, and tactile elements similar to in-person fun. Children have access to books, games and art activities and can experience all of these in a whole new way with remote family and friends. It’s a great resource for parents looking to provide opportunities for their children to actively use their senses while simultaneously building new family memories and connections. For more information, visit Amazon.com/Glow About Bethany Braun-Silva: Bethany Braun-Silva is the former editor at Parenting.com, one of the most trusted resources for parents online! She received her Bachelor's Degree at New York University, where she studied theater arts and creative writing. She then received an M.F.A. from Pace University at the Actors Studio Drama School. She moved to Los Angeles in 2010 where she began her career in journalism. It was a particular Broadcast Journalism class at UCLA that confirmed her passion for telling stories and being of service to the community. She worked at various media companies before landing her first job as a parenting editor. It was there that she knew she could blend her love for writing with her love of being a mom—she had just welcomed her first son Eli! Since then, Bethany has worked for Understood.org, Big Apple Parent Magazine, CafeMom, RedTri, Mommy Poppins, OK! Magazine, Hollywood Life and various other parenting publications. She can often be seen interviewing celebrity parents and of course at her local playground with her two boys. Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

January 26, 2022 05:01 PM Eastern Standard Time

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