Communications

Advertising Communications Graphic Design Internet Marketing Media Publishing SEO
News Release Digital Asset Direct

35-Year Printing Business SprintPrint Converts to Minuteman Press Franchise in Madison, Wisconsin

Minuteman Press International Inc

For 35 years, Phil Van Kampen and his wife Liz built their family-owned independent printing business SprintPrint into a multimillion dollar company by doing what they’ve always done for their customers. “We make printing easy,” says Phil. With the business doing well and retirement on the horizon, Phil has decided to sell the business to the Kenney family: Chrispin, Lynn, and their son CJ. Moving forward, SprintPrint will be rebranded as Minuteman Press in Madison as part of the Minuteman Press Conversion Program. The business will remain at their location at 2790 South Fish Hatchery Road. The Kenney family also owns a Minuteman Press franchise in Waunakee, which they have owned since 2013. Selling the Business As Phil approached retirement and was looking to sell the business, he wanted to make sure that there would be minimal disruption for both his clients and his employees that helped make SprintPrint a success. Phil says, “We had 12 employees, with at least half of them being with us for over 20 years. I wanted to make sure they were taken care of even after I sold the business.” Phil continues, “Originally, we were approached by another company but all they wanted was to buy our customer list. We were also contacted by a business broker and found that their commission rate was expensive. They also seemed to have no sense of urgency as if we wouldn’t be a priority, and so we decided not to go forward with them.” Eventually, Phil found the right partner to sell his business in Minuteman Press International. Phil explains, “After we decided not to use the business broker, Liz came home with a flyer from Minuteman Press that we received in the mail. I called Steve Szymanski, who is the Midwest Regional VP, and we talked for over an hour. I simply trusted him, liked what he had to say, and so we moved forward.” “The Minuteman Press Conversion Program was exactly what we needed to sell our business. There was no charge, no commission, and no broker fees. I also liked the fact that Minuteman Press would aid the new owner in running the business, and that I could retire without worrying about my customers and employees. In fact, my wife Liz is staying on to work with them because she isn’t ready to retire and loves her job. Steve Szymanski helped coordinate the sale and made it work, and it has been an easy transition for all involved.” -Phil Van Kampen, Retired Owner, SprintPrint, Madison, Wisconsin Meet the New Owners Lynn Kenney is the majority owner of the newly acquired business that is being rebranded as Minuteman Press in Madison. Lynn shares, “For the last 17 years, I’ve been working for the post office as a rural carrier. I also have a background in accounting and payroll in my early career working at Excalibur in Las Vegas.” For the Kenney family, the acquisition of SprintPrint simply made sense. Lynn explains, “My husband, Chrispin, was interested in expanding our current business while also building the business with our son CJ. We look forward to offering the same quality and experience customers have relied on in the past. In addition, we will be offering expanded products and services to existing and future customers.” “I believe good communication, accountability, education, and execution are the keys to running a successful family business. After 9 years of building our first location, we are looking forward to building another successful Minuteman Press franchise with our son CJ and creating great relationships in the Madison community.” -Lynn Kenney, New Co-Owner, Minuteman Press, Madison, Wisconsin CJ Kenney graduated from University of Wisconsin-Madison in December 2021 with a degree in Communication Arts. After graduating, CJ knew that he wanted to take the next step forward with the family business. “I’ve been working with my parents at their center in Waunakee for eight years, since I was in high school. I did whatever they needed me to do. I ran deliveries, I helped with in-house apparel and production, and I loved going to BNI meetings and customer calls with my dad.” CJ continues, “I love talking to people, and I learned a lot from my dad. It always seems like he knows what to say and how to build relationships. I love this business because we can meet so many people that become friends in addition to working with them as clients. I just felt like this was the right track to take for my career and for the family business.” “With SprintPrint, we saw some tremendous expanding points for our business. Phil and Liz built a fantastic business over 35 years that will help us grow our in-house wide format printing services for the production of banners, signs, and posters. They also have a fantastic staff and clients I am excited to work with them as we begin this new chapter as Minuteman Press in Madison.” -CJ Kenney, New Co-Owner, Minuteman Press, Madison, Wisconsin History of the Business Before opening SprintPrint in 1987, Phil worked for another large printing chain based in Madison for 10 years. He says, “I decided to leave and start my own business. I knew what I wanted to do, and I decided I wanted to work for myself. We started the business and I made sure we differentiated ourselves as a quick printer focused on B2B clients rather than walk-ins.” Like many other business owners, Phil grew SprintPrint by building long-term relationships and becoming the face of the business. He also provided products that made sense and helped him stand out. Phil says, “One thing that set us apart early on is that we got into the mailing side of the business, invested in the equipment and the expertise, and became a one-stop source for in-house printing and direct mail.” After six years in business, SprintPrint moved to a 6,000 sq. ft. facility, then added onto the facility in 1997. “This is the same location at 2790 South Fish Hatchery Road that Minuteman Press is taking over, which I am very excited about because it makes for an even easier transition.” Over the past ten years, SprintPrint has continued to evolve and grow. “The biggest change over the past decade was getting into large format printing, which has been a huge benefit to our clients. During the pandemic, we experienced growth in large format, and direct mail held steady. We always try to make printing easy, and the past few years have been no different.” During the pandemic, SprintPrint continued to operate as an essential business and meet the needs of their clients. Phil says, “We have many long-term customers for 30 years or more with well-established businesses. They were able to weather the storm and continue marketing, and we were there to help them adapt and pivot as needed.” Retirement and Advice for Others Now that the sale is complete, Phil is looking forward to his well-earned retirement. “I’ve taken up woodworking as a hobby, and it is very relaxing to be able to enjoy each day.” Phil summarizes his experience with Minuteman Press and shares his advice for others who are looking to sell their printing business: “As owners of SprintPrint, my wife Liz and I had decided in the last year that, after 35 years, it was time to sell our business. It was of utmost importance that our employees were taken care of – we were looking for someone who would run the business in place and retain our staff. We originally explored selling it ourselves or working with a broker, which was not working out for various reasons. We then contacted Steve Szymanski, Regional Vice President of Minuteman Press International, to explore our options with their firm. We found their system to be very attractive as there was no cost to us to market our company for sale, and we could exit the business entirely upon sale. Minuteman Press was able to find a buyer that was the best fit for how we wanted to leave the industry. We could not be more pleased with the whole process. We would highly recommend working with them to any print shop owner looking to sell their business.” Learn more about Minuteman Press in Madison, WI by visiting their website: https://minuteman.com/us/locations/wi/fitchburg. For more information on how to sell your printing business through Minuteman Press International’s Conversion Program, call 1-800-645-3006 or visit https://bit.ly/minutemanpressconversions. Contact Details Chris Biscuiti +1 631-249-1370 cbiscuiti@mpihq.com Company Website https://minutemanpressfranchise.com

February 22, 2022 10:00 AM Eastern Standard Time

Image

Bluepeak – an Innovative Fiber Internet Provider – Has Arrived to Push the Boundaries of Possibility for Communities

Bluepeak

Bluepeak, an innovative fiber internet provider known today as Vast Broadband in its South Dakota and Minnesota markets, announced its plan today to transition to its new brand name across all its markets this summer. The rebrand was the result of months of market research, gathering employee feedback and the new journey the company embarked upon since beginning expansion to new markets. More than a name change, the new Bluepeak brand represents: The foundation of the values, work and achievements of the Vast Broadband team. The path to growth the company has charted, including ongoing expansion into markets in Wyoming, Oklahoma, North Dakota and more. The Bluepeak vision which is to be relentlessly for customers and bring cutting edge technology to places that have lacked access to it without the things that get in the way of great service, like red tape, hidden fees, and long wait times. “Bluepeak is more than a name to us. It’s who we are and speaks to the impact we aim to have in our communities,” said Rich Fish, CEO of Bluepeak. “This is a great day for our teams and customers. Bluepeak’s purpose is to push the boundaries of possibility for communities by providing big-city broadband with small-town service and future-proof fiber internet for how customers live their lives.” Existing customers may notice a seamless transition – from the Vast Broadband brand currently operating in South Dakota and western Minnesota to Bluepeak – of everything from product package offerings, bill statements and advertisements, retail location signs, employee uniforms, company vehicles and more, in the near future. The transition to the new Bluepeak brand will happen over the coming months and be complete in June of this year. The new Bluepeak brand is anchored in a simple, blue logo and gold, orange and blue color pallete. Current and new customers can also still count on Bluepeak to offer speedy broadband, safe connections and more innovation alongside its dependable neighborly service. Current customers will not experience any disruptions in their service. Bluepeak is hiring for several roles as the company grows in South Dakota, Minnesota, Oklahoma, Wyoming, and Colorado. Current openings can be found online on the Bluepeak Careers page. About Bluepeak Bluepeak is building a faster, more reliable internet without the things that get in the way of great service—like red tape, hidden fees, and slow response times. Offering up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, Bluepeak is a whole new ballgame — from internet to TV, to connecting every device in a home, to powering a business, Bluepeak not only provides the best fiber connections in the communities it serves but also meets the growing needs for how its customers live. Bluepeak (Clarity Telecom LLC) is known as Vast Broadband today in South Dakota and portions of western Minnesota until those markets rebrand as Bluepeak in the summer of 2022. Visit www.meetbluepeak.com to learn more. Contact Details Jesse Granger jesse.granger@mybluepeak.com Company Website https://mybluepeak.com

February 21, 2022 08:03 AM Mountain Standard Time

Image

Brush Up on Oral Health: Technology For Your Mouth Leading To Healthy, Confident Smiles

YourUpdateTV

A video accompanying this announcement is available at: https://youtu.be/UIgoM06hR04 How do you get that ‘fresh from the dentist’ clean feeling on the 360+ days you’re not at the dentist? You turn to a revolutionary kit that integrates advanced technology to deliver brighter, whiter smiles and cleaner, healthier teeth. The result is that consumers look and feel their best and enjoy greater confidence as they go about their day. Built by dental professionals, izzoTM was developed by fourth-generation family-owned Premier Dental, a global developer and manufacturer of dental and medical products that has been in business for 100+ years, with a presence in 76 countries. Julie Charlestein, the President and CEO of Premier Dental, conducted a nationwide media tour to discuss the launch of izzo TM, an innovative new direct to consumer initiative designed to elevate at-home oral care. While brushing your teeth regularly is certainly important, izzo TM is the first and only 4-in-1 oral care system that goes significantly beyond just the typical toothbrush to give your teeth a whole new level of clean. izzo is technology for your mouth leading to healthy, confident smiles. izzo not only helps you brush effectively, it helps you polish to remove surface stains for a brighter, whiter smile; scale to remove plaque and debris between teeth; and sanitize your brush to ensure it’s germ-free for your next use. Best of all, it gives you that ‘fresh from the dentist’ clean feeling and a healthy confidence to look and feel your best. The revolutionary izzo system is currently available online for purchase at www.izzosmile.com for $129.95. For more information or to read first-hand product reviews, please visit www.izzosmile.com. About izzo TM izzo TM is the revolutionary 4-in-1 home oral care system that helps consumers look and feel their best through healthier, whiter smiles. izzo includes a toothbrush, polishing system (polisher & enamel polishing paste), scaler and sanitizer. Made in partnership with Premier ® Dental Products Company, a 4th generation, family-run business established in 1913, izzo reflects the knowledge of over 100 years in developing professional-grade oral care products. This differentiated product introduces innovative in-home dental care directly to consumers through an easy-to-use kit and a convenient Subscribe & Save program. For more information, please visit www.izzosmile.com. About Premier Dental ® Products Company Premier Dental ® is a global privately-held business dedicated to delivering inspired solutions for daily dentistry. Dental professionals have turned to Premier for over 100 years as a leader in bringing innovative products to market that improve their daily procedures, practices and patient outcomes. Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

February 18, 2022 01:54 PM Eastern Standard Time

Video

Be My Eyes Featured in U.S. Senate Committee Testimony on Overcoming Barriers to Employment for People with Disabilities

InclusionHub

Underscoring the importance of accessibility and inclusion as part of the hiring and employment process, Jenny Lay-Flurrie, chief accessibility officer at Microsoft, was recently invited to testify before the U.S. Senate Committee on Health, Education, Labor & Pensions. Titled “Lessons Learned from COVID-19: Highlighting Innovations, Maximizing Inclusive Practices and Overcoming Barriers to Employment for People with Disabilities,” the hearing also featured Dr. Lisa Schur, a professor of Labor Studies and Employment Relations at Rutgers University; Francis A. Kineavy, a disability advocate; and Brian Dennis, a Disability Services Workforce Program coordinator for Iowa Workforce Development. In her address, Lay-Flurrie discussed key action areas related to disability employment, and outlined the current challenges facing people with disabilities in the job market. However, as might be expected for a Microsoft executive, some of the most insightful parts of her testimony dealt with the opportunities around accessible technology—during which she highlighted a number of current tools and features already in use at Microsoft. These included InclusionHub Founding Partner Be My Eyes, a free mobile app the company uses to support blind and low-vision customers through its dedicated Disability Answer Desk. Accessible Technology Use Cases In total, Lay-Flurrie’s testimony outlined the following seven key use cases for accessible technology: Improving Content Accessibility Making Accessibility Features Easy to Find Improving Remote Meeting Tools Expanding & Improving Legibility Options Creating & Improving Tools to Help Developers Identify & Mitigate Accessibility Issues Improving Awareness of Issues, Features & Etiquette Related to Accessibility & Disability Providing Support When & How People Need It (The Key Use Case for Be My Eyes) Lay-Flurrie also highlighted the need for addressing accessibility issues at scale, noting that individuals with disabilities are twice as likely to be unemployed as those without—a gap that persists even among college graduates. “I’m so glad to see these issues and potential solutions being highlighted in the Senate,” said Joe Weber, manager of Accessibility Solutions at Be My Eyes. “Around 70% of blind and low-vision people around the world are unemployed, which is a key challenge that we set out to solve with our app. Microsoft was one of the earliest adopters of our help desk solution, and we couldn’t be more proud to be part of their accessibility toolset.” Full video of the hearing can be found here. (Lay-Flurrie’s testimony begins at 39 minutes, while she also participates in a Q&A session beginning at the 55-minute mark.) Lay-Flurrie’s full written testimony—in which she mentions Be My Eyes—can be found on Microsoft’s blog. Contact Details Be My Eyes Todd Kuipers todd@bemyeyes.com InclusionHub Bryan Koegel bryan@inclusionhub.com Company Website https://www.bemyeyes.com/

February 18, 2022 09:45 AM Eastern Standard Time

Rebuilding Together and Lowe’s Provide Critical Repairs to Historic Los Angeles Homes

YourUpdateTV

Nonprofit Rebuilding Together partnered with Lowe’s, the Official Home Improvement Sponsor of the NFL, to provide essential home repairs for community residents in Los Angeles neighborhoods including View Park, just outside SoFi Stadium, during the annual Kickoff to Rebuild event. A video accompanying this release is available at: https://youtu.be/GYbiDDQwtmY Kickoff to Rebuild, a Super Bowl-sanctioned event presented by Lowe’s, directly benefits 16 families in Los Angeles through home repairs, including roof replacements, bathroom upgrades, kitchen installations, landscaping, window repairs and fresh paint. The families include a senior struggling with mobility, a veteran on dialysis and a retired healthcare provider. Volunteers and local contractors completed the home repairs following COVID-19 safety guidelines provided by the Centers for Disease Control and Prevention. Additionally, Robert Woods, a Lowe’s Home Team member and wide receiver for the Los Angeles Rams, participated in the event. “At Rebuilding Together, our mission is to assist people with disabilities and low-income seniors in rehabilitating or modifying their homes,” said Zeeda Daniele, executive director of Rebuilding Together of the City of Angels. “Through Kickoff to Rebuild, volunteers, contractors and sponsors help make homes in our community safer and more accessible.” Rebuilding Together will also repair the headquarters of the Consolidated Board of Realtists, a local organization founded in 1949 that strives for democracy in housing by opening doors for Black professionals and consumers in real estate. The Board is part of the National Association of Real Estate Brokers (NAREB), which in 1963 secured the passage of the nation’s first state-level fair housing legislation in California. “Through our Kickoff to Rebuild events held during the past 27 Super Bowls, we’ve repaired more than 158 homes, engaged 5,000 volunteers and invested more than $5 million in communities nationwide,” said Caroline Blakely, president and CEO of Rebuilding Together. “This year, we are honored to continue preserving affordable homeownership and revitalizing communities in the Los Angeles area by providing critical home repairs at no cost to homeowners in need.” The work occurred in neighborhoods within a five-mile radius of the University of Southern California, including Baldwin Hills, Chesterfield Square, Crenshaw, View Park, Jefferson Park, West Adams, Wilshire Center, Koreatown, South Los Angeles and the western section of downtown Los Angeles. Despite years of investments into the university and public venues, these neighborhoods still face challenges including persistent generational poverty, substandard and obsolescent housing and low-paying jobs. “The houses we repaired during Kickoff to Rebuild are more than structures that can help build generational wealth, they are part of the community’s history and identity,” said Cesar Martinez, Lowe’s regional vice president. “We have proudly partnered with Rebuilding Together since 2007 and are humbled to provide our expertise in home repairs to help homeowners stay in their homes and safely age in place.” Kickoff to Rebuild is made possible by Lowe’s and Omaze. For additional information about Kickoff to Rebuild, visit rebuildingtogether.org/ktr. For more about Rebuilding Together City of Angels, visit https://rebuildingla.org/. About Rebuilding Together: Rebuilding Together is a leading national nonprofit organization with a mission to repair the homes of people in need and revitalize our communities. Each year Rebuilding Together affiliates complete about 10,000 rebuild projects. Learn more and get involved at rebuildingtogether.org. About Rebuilding Together City of Angeles: Rebuilding Together Of the City of Angels (RTCOA), located in Los Angeles, California, is a 501C3 nonprofit organization established on August 31, 2020, as an affiliate of Rebuilding Together Inc., headquartered in Washington DC. About Kickoff to Rebuild: Kickoff to Rebuild is an annual Super Bowl-sanctioned event hosted by Rebuilding Together. For the past 26 years, Rebuilding Together has partnered with the NFL in Super Bowl cities across the country, rebuilding houses and bringing together neighborhoods. Together, we have repaired more than 150 homes and engaged 5,000 volunteers during these Super Bowl events. About Lowe’s in the Community: As a FORTUNE ® 50 home improvement company, Lowe’s is committed to creating safe, affordable housing and helping to develop the next generation of skilled trade experts through nonprofit partnerships. Across every community we serve, Lowe’s associates donate their time and expertise through the Lowe’s Heroes volunteer program. For the latest news, visit Newsroom.Lowes.com or follow @LowesMedia on Twitter. Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

February 17, 2022 04:55 PM Eastern Standard Time

Video

Velocity Global integrates Contractor Payments to its Global Work Platform

Velocity Global

Increased demand for a simple hiring solution as number of independent workers wanting to work from anywhere is on the rise Velocity Global makes hiring and managing independent contractors easy with consolidated invoicing, automated, seamless payments, and locally compliant contracts Manage all talent in one place, including contractors and employees Velocity Global, the leading provider of global talent solutions, today announced the integration of its Contractor Payments solution into its Global Work Platform ™ as the latest solution for businesses and talent to work with anyone, anywhere, anyhow. “Contractor management and payments are traditionally a cluttered time suck for both businesses and talent, but now the Velocity Global platform removes this friction,” said Eric Schroeder, Velocity Global chief operating officer. “In today’s virtual workplace, companies want to engage the best talent in any country, which adds more complexity. Our platform simplifies the process from onboarding to payments for contractors around the world. This now creates one single location for managers and talent to connect, contractors and employees alike, freeing them to focus on the task at hand - delivering results.” Businesses are increasingly turning to independent workers, a rising classification of knowledge workers. The number of full-time, part-time and occasional independent workers in the U.S. increased by 34% over just two years to 51.1 million in 2021, according to the State of Independence in America survey, and spending by businesses on contingent talent rose by 23%. “We are in a new era of work in which talent takes more control over their time, location, and how they choose to engage with their employers,” said Schroeder. “With this shift in talent comes a shift in investment from businesses to meet talent where it is. The world of work is changing quickly and we offer all of the tools for businesses and talent to engage with each other in a single, accessible platform.” Currently, most contractors face archaic onboarding processes and payment confusion, while companies face the administrative complexity of managing a distributed workforce. Velocity Global’s new Contractor Payments solution provides locally compliant contracts, consolidated invoicing, automated and seamless payments, and mobile access to solve these issues for both sides. Velocity Global’s Contractor Payments solution is now available in the company's Global Work Platform. Learn more at https://velocityglobal.com/platform/contractor-payments/ About Velocity Global Velocity Global accelerates the future of work for anyone, anywhere, anyhow. Its Global Work Platform™ simplifies the employer and talent experience through its proprietary cloud-based talent management technology, backed by personalized expertise and unmatched global scale. With talent solutions in more than 185 countries and all 50 United States, the platform combines global Employer of Record and Contractor Management to onboard, manage, and pay talent worldwide. More than 1,000 brands rely on Velocity Global to build global teams without the cost or complexity of setting up foreign legal entities or state registrations. Velocity Global was named a “Leader” in Global Employer of Record services by prominent analyst firm NelsonHall. Founded in 2014, the company has hundreds of employees across six continents. For more information visit velocityglobal.com. Contact Details Velocity Global John Hall +1 720-650-4348 news@velocityglobal.com Company Website https://velocityglobal.com/

February 17, 2022 07:01 AM Mountain Standard Time

Video Image

Great Place to Work® UK has just unveiled its list of the 2022 UK’s Best Workplaces™ for Wellbeing

Great Place to Work UK

Employees Have Spoken! Introducing the 2022 UK’s Best Workplaces™ for Wellbeing View the full list of 250 organisations here! To determine the list, Great Place to Work®’s culture experts analysed thousands of employee surveys, assessing people’s holistic experiences of wellbeing at work by asking employees to comment on how their company supports their: Work-life balance Sense of fulfilment Job satisfaction Psychological safety and Financial security. Evaluations also included an assessment of how well the organisation was able to deliver consistency of their employee experience across all departments and seniority levels. Top achievers Cisco UK (Super Large), Baringa Partners (Large), Slalom (Medium) and PEN Partnership (Small) each took first place in their respective categories. KEY INSIGHTS FROM GREAT PLACE TO WORK’S EMPLOYEE SURVEY “ Being better for people is better for business, especially in tough times,” explained Benedict Gautrey, Managing Director of Great Place to Work® UK. “When employees feel genuinely cared for, their loyalty, engagement and productivity improve. Happier people also become brand advocates for the business and will often go the extra mile to provide a positive experience for their clients and customers. We’re delighted to launch our first-ever UK's Best Workplaces™ for Wellbeing list in 2022, shining a light on the 250 companies who have succeeded in ensuring staff experience high levels of wellbeing across the organisation. Hopefully this recognition and acknowledgement will inspire more workplaces to do the same in years to come.” Great Place to Work® is the global authority on workplace culture. At the heart of what we do is gathering anonymous, authentic employee sentiment on whether a company is a genuinely ‘great place to work’. Each year, we survey over 10,000 organisations around the world in over 90 countries and 92 languages. Our mission is to build a better world by helping organisations become great workplaces For All™ – meaning every individual, regardless of who they are or what they do for the business. We work with and support organisations at varying stages of their journey. For more information, visit www.greatplacetowork.co.uk. Contact Details Great Place to Work® UK Claire Knights, Director of Marketing & Growth +44 870 608 8780 claire.knights@greatplacetowork.com Company Website https://www.greatplacetowork.co.uk/

February 17, 2022 05:00 AM Eastern Standard Time

Image

GMS Drives Business Growth & Performance Excellence to Increase Market Penetration with CSG’s Future-Ready Digital Platform

CSG

LONDON, February 17, 2022 – CSG ® (NASDAQ: CSGS) enables today’s leading companies with game-changing technologies that drive dynamic customer experiences and business growth. Today, Global Message Services (GMS), the international messaging service provider for mobile operators and communications platform provider for enterprises, uses CSG’s integrated digital wholesale platform to boost efficiency and scale its business to add more value for customers. With CSG's technology at the heart of its operations, these gains empower GMS's overall performance, drive new growth, and enable access to the strategic person-to-application market. “At GMS, we aspire to deliver impactful value that sparks growth for more than 900 mobile partners as we continue our journey to become the leader for trusted and transparent messaging worldwide,” said Oleksandr Panov, Chief Financial Officer, GMS. “CSG’s leading revenue management and integrated digital wholesale platform provides the versatility to deliver best-of-breed services to GMS customers and partners. With CSG, we have modernised the way we collect data from the network and injected the agility and scalability we need to react to emerging business opportunities quickly." With CSG’s solution, GMS transforms how it connects the mobile messaging ecosystem while advancing its traffic processing performance to provide more flexible billing cycles. The improved performance system means GMS can drive more dynamic growth for its B2B partners, increase market penetration, and seamlessly scale as its business grows into the digital future. “Few markets are as competitive as wholesale telecom, and with players and partners constantly in flux, ambitious messaging service providers, like GMS, need agility to adapt and develop as fast as the market,” said James Kirby, CSG SVP and head of EMEA. “CSG’s digital wholesale platform enables GMS to accelerate its digital transformation and leverage the flexibility and scalability it provides to future-proof its business and enter new markets. We look forward to supporting GMS on this journey and helping to extend its industry leadership for trusted and transparent messaging worldwide.” CSG's digital wholesale platform empowers communication service providers to take the complexity out of wholesale relationship management and seamlessly manage and scale at pace with increasing transaction volume growth. The platform helps the world's leading brands capture, store, and process customer usage events of any kind. The platform also unifies processes across networks to reduce costs without compromising quality, increases efficiency, and scales digital service offerings to participate and prosper in the digital economy. Part of CSG’s Revenue & Customer Management solutions suite, CSG Digital Wholesale is the world's most widely deployed and proven partner management technology. Through comprehensive billing, mediation, and revenue management, the wholesale platform helps companies optimise efficiency, protect and improve interconnect margins, and deliver extraordinary customer experiences. CSG has a long-standing track record of delivering innovative wholesale solutions in disciplines such as trading, routing, QoS assurance and billing and settlement. The company has been twice recognised with Frost & Sullivan's Global Stratecast CSP Monetization Interconnect & Settlement Market Leadership Award. # # # About CSG CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services, and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries. To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter. About Global Message Services GMS is an international messaging service provider for Mobile Network Operators and a communications platform provider (CPaaS) for Enterprises worldwide. GMS brings the mobile messaging ecosystem together by providing a single access point for messaging traffic exchange between mobile operators and enterprises. As a trusted partner of mobile operators, GMS enables their messaging business by optimizing P2P and P2A interworking while enhancing enterprise A2P messaging traffic management for revenue growth. For enterprises, GMS’s communications platform (CPaaS) enables brands to unify customer communications via a single API and self-service platform, making it simple to send and receive messages orchestrated across multichannel touchpoints - including SMS, Push, Viber, WhatsApp, and RCS. GMS is headquartered in Baar, Switzerland, with regional offices worldwide. To learn more, visit GMS at gms-worldwide.com and connect with GMS on LinkedIn and Facebook. Copyright © 2022 CSG Systems International, Inc. and/or its affiliates (“CSG”). All rights reserved. CSG® is a registered trademark of CSG Systems International, Inc. All third-party trademarks, service marks, and/or product names which are referenced in this document are the property of their respective owners, and all rights therein are reserved. Contacts: Kristine Østergaard Public Relations +44 (0)79 2047 7204 kristine.ostergaard@csgi.com John Rea Investor Relations +1 (210) 687-4409 john.rea@csgi.com Contact Details Kristine Østergaard +44 7920 477204 kristine.ostergaard@csgi.com Company Website https://www.csgi.com

February 17, 2022 01:08 AM Eastern Standard Time

Smart Notifications Take Gold in New Research on Top Customer Journeys and Channels

CSG

CSG ® (NASDAQ: CSGS), the leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary, today released its 2022 State of the Customer Journey report. Drawing on over 10 billion customer journey interactions, the research found that companies reached their customers through an ever-broadening mix of digital channels, finding increasingly sophisticated ways to connect with their customers at scale. The report highlighted the efforts of global brands to deepen levels of engagement with their customers by shifting focus away from sales and customer acquisition toward long-term loyalty and customer goodwill, both at and after the point of sale. As such, use cases like smart notifications and digital customer service became vitally important and made significant gains during socially distant times, with consumers now expecting these instant interactions online or in-store. Top takeaways from this year’s research include: Smart notifications take customer journey gold as top channel: With the world moving faster than ever, brands embraced “micro-moments” to capture customers’ attention at the right time and in the channels they already use. Case in point: smart notifications accounted for more than 50% of journey interactions and took the top spot as the number one customer journey use case in 2021. Notably, SMS texts presented a unique opportunity for immediacy, engagement and personalization. CSG found that SMS notifications increased by almost 1,000% year over year, and for good reason: 90% of messages are read within 3 minutes. Voice and SMS make a powerful 1-2 punch: It turns out consumers still want to “phone a friend,” as total phone calls increased in volume by 290%, with inbound calls accounting for 31% of total calls in 2021. This trend highlights the growing importance and value of intelligent automated phone system technologies like interactive voice response (IVR), which can better understand customer needs and offer more self-service options for faster resolution. Like voice, SMS saw a big increase in adoption, with overall message volume more than quadrupling year over year (304%). As businesses adapt to notifying consumers in real-time, whether to confirm a delivery or provide a fraud alert, SMS will soon become a requirement to compete. Email makes a rebound: Despite the rumors heard year after year, email is not dead. Email interactions grew steadily since last year’s report (+145%). It triumphed as the most popular channel for journey interactions for customer notification, onboarding, digital customer service and acquisition. Email’s scalability and low technical requirements for personalization continue to make it a powerful “must-have option” for any company’s digital channel mix. Journey interactions rise across the board, across industries: Financial services: Timely, accurate communication is especially important when it comes to managing and protecting our wallets. To meet this expectation, financial services institutions became the ambassadors for channel mix diversity, with 40% more variety in their communication channel delivery than other industries. Not only are banking customers being kept better informed, but banks are building greater trust and confidence with their customers, which will lead to more business down the road. Interestingly, phone channels reigned supreme, accounting for 69% of digital customer service interactions. Telecommunications: The telecom industry also had a lot to gain from channel diversification. Communications service providers (CSPs) got savvier with their channel mix (+36% than average) to retain customers long-term while also pursuing innovative ways to acquire new subscribers. In a highly competitive market, CSPs can ensure current customers are happy by making their experiences simple and easy. On the acquisition front, CSPs need to leverage sophisticated segmentation and analytics to show that they know what future customers are looking for, and then be able to adapt their communications and interactions in real-time to deliver value even before the customer signs up. Retail: Retail brands are mastering the channels they’ve used for years — on average tapping two — but are now standing out in other ways. They are broadening ways for customers to interact with the brand, whether through e-commerce with convenient upsell suggestions during checkout (the digital version of snacks in the checkout line) or hybrid options like buy online, pick-up in store (BOPIS). Overall, the opportunity to create the best journeys in retail will come from increasing everyday value-add and orchestrating transactional messages through the most intelligent journey workflows possible. “Winning with customer journeys is quite straightforward: be where your customers are,” says Mark Smith, VP of digital engagement solutions at CSG. “If it’s across six channels, your brand should have a uniquely enticing presence in each, but also ensure you offer consistent value and experience. The goal, especially after the hardships of the pandemic, is to uplift your customer and elevate the experience they have with your brand in the most proactive, predictive and personalized way possible. This digital transformation shift is here to stay, and businesses are realizing the benefits of digital communications that are intelligently coordinated, as evidenced by the expanding channel mix and rise in smart notifications.” Methodology CSG tracked more than 10 billion customer journey interactions in 2021 through its customer journey orchestration platform, a component of CSG Xponent™. CSG defines a customer journey interaction as an instance where an API triggers an action to be taken on a channel within the customer journey. New this year, CSG supplemented its journey orchestration data with data from voice and messaging channels (U.S. only), also spanning 2021, with 2020 volumes for comparative reference. Read CSG’s full analysis, findings, and recommendations in the global industry report: State of the Customer Journey 2022. About CSG CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries. To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter. Copyright © 2022 CSG Systems International, Inc. and/or its affiliates (“CSG”). All rights reserved. CSG® is a registered trademark of CSG Systems International, Inc. All third-party trademarks, service marks, and/or product names which are referenced in this document are the property of their respective owners, and all rights therein are reserved. Contacts Tammy Hovey Global Public Relations +1 (917) 520-2751 tammy.hovey@csgi.com John Rea Investor Relations +1 (210) 687-4409 john.rea@csgi.com Contact Details CSG Tammy Hovey +1 917-520-2751 tammy.hovey@csgi.com Company Website https://www.csgi.com

February 16, 2022 06:35 AM Mountain Standard Time

1 ... 234 235 236 237 238 ... 335